News Releases

Media Bulletin - Manitoba

January 9, 2009

CONSUMERS' BUREAU CAUTIONS MANITOBANS ABOUT EXTENDED VEHICLE WARRANTIES



The Manitoba Consumers’ Bureau advises consumers to be very cautious if they receive phone calls from companies attempting to sell them extended warranties for their vehicles. 
 
Most companies that engage in direct selling are required to be licensed and bonded by the Consumers’ Bureau.  
·         If you have been contacted by a direct seller, you are advised to first contact the Consumers’ Bureau to find out if they are licensed. If they are not licensed, you should not enter into any agreement to buy their product or services.
·         Ask the seller for written information on the terms and conditions of the warranty before you agree to buy it. This includes a complete description of the product, all costs and all conditions. Hang up if the seller refuses to provide this information.
·         Do not give out your credit card number or any personal information unless you have taken all of the above noted steps and are very certain that you understand what you are buying and who you are buying it from.
·         Ask to be put on a ‘do not call’ list if you do not want any future calls from this seller.
·         Comparison shop for the best deal. Contact dealers or the vehicle’s manufacturer to see if they can provide you with a better warranty.
 
You can reach the Consumers’ Bureau at 945-3800, or toll-free at 1-800-782-0067 or via email at consumersbureau@gov.mb.ca.
 
If you think an attempt to deceive you or you have been the victim of a scam, contact Phonebusters toll-free at 1-888-495-8501.
 
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