November 24, 2016
Consumer Protection Office Reminds Consumers of Gift Card Rules, Expiry Date Laws
Many holiday shoppers pick up gift cards as convenient gifts for friends and loved ones. Whether giving or receiving a gift card, the Consumer Protection Office is reminding Manitobans of their rights as consumers.
Under the Consumer Protection Act, no fee can be charged when purchasing a gift card unless it is to personalize it or to replace a lost card. Consumers should keep a copy of their receipt in case there are any problems with the card, such as failure to activate. Businesses are responsible for ensuring the cardholder knows how to check the balance on the card. They must also outline all conditions, limitations and restrictions related to the gift card.
Most gift cards issued in Manitoba can never expire, but there are a few exceptions. Gift cards may have an expiry date if they are issued for a specific good or service, such as a manicure or a massage, or if given to a consumer for free, such as for a promotion or in a raffle prize.
Different rules may apply to prepaid cards from banks and credit card networks, such as Visa and MasterCard, as they are regulated by the federal government. Consumers should read all terms and conditions before choosing to purchase those types of prepaid cards.
The Consumer Protection Office investigates complaints about gift cards. For more information about gift cards, prepaid cards and other payment options, visit www.gov.mb.ca/cca/cpo/cards.html.
Manitobans are encouraged to learn more about consumer protection issues and their rights under the law. Download the free Consumer Protection mobile app from Google Play or the Apple App store. Manitobans can also contact the Consumer Protection Office at 204-945-3800, (toll-free) 1-800-782-0067, or by email at consumers@gov.mb.ca. More information is also available at www.gov.mb.ca/cca/cpo.
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